Policy

Return & Refund Policy

We want you to buy with confidence. If something isn't right with your order, here's exactly how we'll fix it.

1. Returns at a glance

  • You can request a return within 7 days of delivery for products that are unopened, unused and in their original sealed packaging.
  • For health and safety reasons, supplements that have been opened, had the seal broken, or been partially used cannot be returned — unless the product itself is defective, damaged or not what you ordered.

2. Damaged, defective or wrong item

  • If your order arrives damaged, is defective, or you received the wrong product or flavour, contact us within 48 hours of delivery and we will arrange a free replacement or a full refund.
  • Please keep the product, its packaging and the shipping box, and share photos (or an unboxing video if you have one) with your claim — it helps us resolve it faster and raise the issue with the courier.

3. How to request a return

  • Send us a message from the Support page (or call us) with your Order ID, the product you want to return and the reason. We will confirm the pickup or return shipping steps within 24 hours.
  • Once the product reaches us and passes a quick check (seal intact, quantity correct), your refund is initiated.

4. Refunds

  • Approved refunds are issued to your original payment method through Razorpay (UPI, card, netbanking or wallet).
  • Refunds typically reflect in your account within 5–7 business days of being initiated, depending on your bank.
  • If a replacement is chosen instead of a refund, it ships as soon as the returned item is received, at no extra cost.

5. Cancellations

  • Orders can be cancelled free of charge any time before they are shipped — contact support with your Order ID.
  • Once an order has shipped it can no longer be cancelled, but you can still request a return under this policy after it is delivered.

6. Items not eligible for return

  • Products with a broken or tampered seal (unless defective or wrongly delivered).
  • Products returned after the 7-day window.
  • Products damaged by misuse or improper storage after delivery.
  • Free gifts and promotional items.

Need help with a return? Contact support with your Order ID and we'll take it from there.